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Posted:
March 03, 2026
Location:
Heneral Santos, Soccsksargen, Philippines
Job Description
- Basic network troubleshooting, equipment monitoring, and basic configuration support including:
- 24/7 assistance for Layer 1 network troubleshooting with guests and staffs (HSIA, Telco, SD WAN (Velocloud) and Dispatch support via call, emails and chats.
- Proactive monitoring of equipment and tickets and engagement to resolve network issues and outages
- Perform basic and pre-approved equipment access (SOPs)(i.e. accessing controllers, rebooting APs and adtrans .)
- Circuit monitoring assistance and case management through resolution of internet and network outages
- Notification of outages to practice and remote troubleshooting of hardware status with employees
- Working with ISPs, circuit carriers to monitor and manage including tracking service outages through resolution
- Escalation of unresolvable or advanced configuration issues to advanced support tiers (Tier 2, engineering, etc) while maintaining responsibility for c...
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Job Type:
Full-time
Location:
Heneral Santos, Philippines
Posted:
March 03, 2026
Deadline:
April 12, 2026