Manager, Account Specialist

**Manager, Account Specialist**
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Join our team! This role is critical in driving strategies focused on renewal attainment, customer retention, and enhancing the overall customer experience.
**About the Role**
In this opportunity as a Manager, Account Specialist, you will:
- Lead a team of Account Specialists responsible for the retention, growth and support of customers in a global software company
- Develop and manage talent and performance within the team
- Drive the team to meet all goals set in collaboration with senior management
- Focus on priority touchpoints, leveraging sales enablement tools and processes including timely and accurate forecasting
- Facilitate customer conversations that reinforce the value of current TR solutions
- Guide Account Specialists in the negotiation o...