Manager, Agency Governance

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Principal Duties & Responsibilities

• Monthly sales monitoring (TCF compliance) in order to identify if there are any breaches of sales conduct or requirements. Ensure that the policyholders are treated fairly from the prospecting stage to the end of the contractual relationship (sales quality).
• Promote sales compliance awareness to the Agency Force, including communicating common observations noted from PAMB Compliance reviews (i.e. Agency Office Visits, Welcome calls, review on customer fac...