Manager, AP Service Delivery (Indirect)

Delivery Hero
Full-time Taguig, Metro Manila Operations Specialties Managers
Posted:
February 26, 2026
Location:
Taguig, Metro Manila, Philippines

Job Description

Job Description

  • Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
  • Establish and maintain strong relationships with external and internal stakeholders
  • Serve as the point of contact for issues within AP processes
  • Support internal and external audits
  • Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
  • Identify and mitigate risks that could impact service deliver, develop contingency plans
  • Generate regular reports and maintain accurate records of service delivery activities and performance metrics
  • Present performance results to relevant stakeholders in relevant governance forums ( Monthly, Quarterly Business
  • Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
  • Set clear performance expe...
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    Job Overview

    Job Type: Full-time
    Location: Taguig, Philippines
    Posted: February 26, 2026
    Deadline: April 07, 2026