Manager Application Support

What's the opportunity?

Join Operational Efficiency (OE) team under Personal & Commercial Operations (PCO) and be part of the national team that enables operations across RBC in Canada. You will partner with other IT groups and Personal and Commercial Operations (PCO) business lines to assess, research, analyze and resolve business and systems issues. Where appropriate, issues will be documented to support recommendations for permanent resolutions. This role will have occasional after hours/on-call rotation.

What will you do?

• Provide efficient day-to-day level 2 and 3 support to critical Personal and Commercial Operations applications/tools, mainframe, data lake, and databases by applying hands‑on technical expertise.
• Drive the successful delivery of the OE end user developed applications modernization to web‑based solutions.
• Analyze business needs, system impacts, and technical feasibility for deployments, changes, and enhanc...