Manager: Bordereaux Processing and Agency Management

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

naManages activities of a team of customer service consultants, ensuring effective delivery of service to all levels of internal and external customers. Handles customer complaints and escalations. Maintains a positive, productive service environment that drives a customer-focused culture. Work to improve employee engagement.

Responsibilities

Customer Service

Manage a medium-sized customer service area or several customer service sections, with guidance from senior colleagues. This will include solving complex issues in order to meet customer service standards.

Resolving Customer Issues

Craft and cascade messaging and next steps for the most commonly raised customer issues.

Customer Relationship Development / Prospecting

Develop and implement ...