Manager, Branch Operations

Main Purpose of Job

• To plan, organise, implement, monitor and analysis all SOP and Guideline for operational matter for continual improvement on its efficiency.
• Act as the main PIC in Customer Satisfaction Survey & Mystery Shopper Program to improve the overall customer experience.
• To explore latest technology for branch operation cost & process improvement
• Setting up the overall region training framework and plan yearly training to achieve the company objective in improving customer service level and sales performance.
• Act as the main PIC and work closely with HRG Training Unit & External trainer to set the right program and continuous review on its training effectiveness
• Adopt e-learning approach and e-assessment to effectively improved in term of product knowledge, SOP and guideline.

Principle responsibilities & duties

• Lead Branches to achieve customer service standards in accordance to the company...