Manager - Business Channels (Customer Service & Operations)

If you are looking to excel and make a difference, take a closer look at us…

We’re hiring for Customer Service & Operations Manager

An exciting opportunity is now available for suitable candidates to take the next step in their career to enhance their Customer Service Management, People Management, Branch & Banking Operations, Stakeholder management (employee, customer, community) skills as a Customer Service & Operations Manager!

Reporting to the Branch Manager, our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team. The role includes maintaining HLB’s policies, standards, compliance to BNM regulatory reporting and receiving customer inquiries or complaint escalation in a timely manner.

Job Responsibilities:

· Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and ...