Manager, Business Platform Product

Permanent Full Time

We’re seeking a Manager – Platform Product for platforms covering Contact Centre, Knowledge & Content Management, Document Composition and Rules Automation, to lead the strategy, execute and continuously improve and deliver solutions across our enterprise platforms. This role bridges business needs and technical delivery, ensuring customer‑centric, data‑informed, and enterprise‑scalable solutions that drive measurable business outcomes for Canada Life.

What You Will Do

• Own the delivery of the product roadmap for platform capabilities, aligning with business goals, customer needs, and technical feasibility.
• Lead discovery and planning for complex initiatives: define problems, scope and refine solutions, and support in building business cases.
• Translate business needs into actionable requirements: sequence features and epics, define BRD/PRD’s, write user stories, functional specs and collaborate with technology...