Manager

Sussex Insurance – Insurance Service Centre, Langley

This is an opportunity to join one of British Columbia’s most recognized insurance brokerage brands, with a long-standing reputation, strong retail partnerships, and a growing platform across the province.

Sussex Insurance is seeking a Manager, Insurance Service Centre to lead our busy and fast-growing customer call centre in Langley.

This is a key leadership role for an experienced insurance professional who can manage people, organize workflows, support strong service standards, and help lead a growing team in a high-volume environment. The successful candidate will have strong personal lines experience, exposure to small commercial insurance, and the ability to lead, coach, and support staff in a professional and accountable manner.

The ideal candidate is organized, confident, service-focused, and able to balance day-to-day operational demands with team leadership and continuous improv...