Manager -Capability Center Operations

We’re seeking a dynamic Operations Manager to lead our Insurance Tracking team. This role is perfect for someone who thrives in fast-paced environments, enjoys solving complex challenges, and is passionate about driving operational excellence. You’ll play a key role in shaping workflows, empowering teams, and ensuring compliance while delivering outstanding service to our clients.

What You’ll Do

• Lead and inspire a diverse team, fostering collaboration and continuous improvement.
• Define and execute both short- and long-term operational goals.
• Act as the primary problem solver for escalations and operational challenges.
• Monitor KPIs, productivity, and quality standards to ensure peak performance.
• Implement and enforce controls to minimize financial risk and ensure compliance.
• Drive process improvement initiatives and implement sustainable solutions.
• Recruit, onboard, and retain top talent to...