Manager, Chargeback & Dispute Management

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We are looking for highly motivated and dynamic professionals for the role of Manager, Chargeback & Dispute Management . The successful candidates will report to the Section Head of Merchant & Card Operations.
Key Responsibilities

• Process, analyze & conduct investigation on transaction disputes and ensure all transactions are performed within the stipulated time frame as specified in Visa and MasterCard’s regulations to minimize monetary losses.
• Act as a checker & approver on daily transmission, fulfillment & representment documentations, rejected chargeback transaction, Issuing disputes transactions, liable/verification letter, GL entries from Customer Service/ Fraud department for recovery purpose.
• Perform daily reconciliation via monitoring of GL Account for NDSA (Normal Dispute Suspense Asset), monthly MIS & BNM report...