Manager, Claims Delivery - Life Insurance

Manager, Claims Delivery | Superannuation | Brisbane Based

Lead with Purpose. Impact at Scale. Join one of Australia’s leading superannuation providers and lead a high-performing team dedicated to supporting members during life’s most critical moments.

The Role

As a strategic pillar of our Life Operations unit, you will oversee the delivery of our group life insurance offering. You’ll head an operational engine of 60+ specialists, leading through 5 direct Team Leaders across claims, underwriting, and member servicing.

• Location: Brisbane (Hybrid – 2 days in-office).

• Focus: Scaling operational excellence while maintaining deep member empathy.

Your Impact

• Strategic Direction: Execute operational strategies that simplify insurance for our members.

• Operational Mastery: Own KPIs and service levels, ensuring we exceed regulatory and member expectations.

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