Manager, Collections Customer Communications Strategy Analytics

Manager, Collections Customer Communications Strategy Analytics

**Requisition ID:** 262870

We are committed to investing in our employees and helping you continue your career at Scotiabank.

**The Role:**

Conduct analytics to improve Canada Collection’s digital communications strategies in order to maximize dollars collected while delivering on the Bank’s credit loss & operations expense plans.

**Is this role right for you? - In this role you will:**

+ Conduct data analyses of customer behavior and effectiveness of collection treatments (SMS, email, IVR & Live call). Recommend improvements to communication strategies to Canada Collections leadership team

+ Identify and track KPIs related to the communication strategies performance and communicate accordingly to the stakeholders.

+ Leverage champion/challenger methodologies to measure effectiveness of email & sms campaigns in order to contribute to production of moni...