Manager, Contact Center Operations

Team Supervision (only for Team leaders and supervisors)

• Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to the assigned team to support their overall development.
• Promote the organisation’s values and ethics in all activities within the team in order to support the establishment of a value‑driven culture within the bank.
• Provide guidance and on‑the‑job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner, which is consistent with operating procedures and policy.
• Promote the organisation’s values and ethics in all activities within the team to support the establishment of a value‑driven culture within the bank. ...