Manager, Contact Centre

Manager, Contact Centre
* Be part of our Customer Experience and Analytics Team!
* Permanent, full time
* Based in Wellington Central

Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo – nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.
May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

At NZQA, our Contact Centre plays a critical role in shaping customers' experience with NZQA. We're looking for a people‑centric leader who understands how the right technology, processes, and culture come together to deliver great customer experiences.
This role is ideal for someone who genuinely enjoys leading people, coaching performance, and using modern contact centre tools and insights to achieve better outcomes for both customers and staff.
Mō te tūrang...