Manager – Corporate Sales (Telecalling)

Base Calling and Relationship Management

Outcall Customers to approx. 30-40 Customers on daily basis to ensure they are not facing any issues and develop relationships.
Develop and nurture long term relationships with corporate clients to ensure long-term engagement.
Coordinate with Region sales and service teams for ensuring smooth resolution for any on ground queries.
Manage relationships effectively with internal Tata Play cross functional teams for achieving business goals.
Demonstrate pro-active and high initiative behavior to achieve business integrity goals.
Provide timely and structured feedback – from / customers/ competition.
Resolve escalations with agility and ensure high levels of client satisfaction.

Quality Bulks

Validate bulk deals to ensure Quality Customers are onboarded.
Highlight any discrepancies in new clients onboarded.
Connect with Deactive Customers to Recharge/retain.

Product and Process Development