Manager, Customer Community

The ideal candidate is a stellar communicator with a passion for building relationships and bringing structure to our engagement efforts. You are obsessed with our customers, understanding their needs and fostering a vibrant, supportive environment. You are a data-driven and empathetic leader, capable of managing customer messaging, handling escalations with professionalism, and mobilizing our internal team to become powerful brand advocates**What you'll do:*** Oversee, train, and mentor direct report(s), provide direction through clear expectations, regularly conduct check-ins and provide performance feedback while supporting individual development.* Develop and execute the end-to-end strategy for our customer community platforms, focusing on increasing engagement, providing value, and building brand trust.* Oversee all day-to-day community management, including content programming, moderation, and defining the customer messaging strategy across all groups.* Serve as the primary point...