Manager, Customer Experience

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

The Montreal Customer Experience team is seeking a Manager, Customer Experience to lead and develop the onboard services team, ensuring the delivery of high-quality, customer-focused services that comply with safety standards.

In this role, you will be responsible for conducting safety audits, managing team performance, and overseeing boarding operations, ticket handling, baggage management, and supply processes, in order to effectively meet our customers’ expectations.

You will also be involved in managing emergency situations and ensuring that customer concerns are resolved quickly and professionally.

This...