Manager, Customer Journey

Join to apply for the Manager, Customer Journey role at Cebu Pacific Air

Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific’s values for service, operational excellence, and air transport reliability.

At Cebu Pacific, everyJuan’s moments matter. Join our Customer Service Operations team as Manager, Customer Journey and create meaningful moments and connections for our passengers.

Duties And Responsibilities

• Continuous monitoring of operations and ensures safety and security of all crews and passengers
• Manage and oversee customer servi...