Manager, Customer Lifecycle & CRM (Retail)

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team, someone who is up for the transformation challenge and excited by the significant opportunity it represents.

This role sits at the heart of our Retail business, leading customer lifecycle transformation across 600+ retail touchpoints and an extensive nationwide agent network.

Own It

• Lead end-to-end customer lifecycle transformation from onboarding and engagement to retention and win-back across a nationwide retail and agent network
• Drive lifecycle strategies and campaigns that deliver measurable improvements in customer growth, engagement, retention, and revenue
• Own lifecycle KPIs, campaign performance, budgets, and P&L accountability
• Identify and scale customer-centr...