Manager, Customer

If you are looking to excel and make a difference, take a closer look at us…

We are seeking talents who have a strong background in cards process improvements for this role.

Your Roles & Responsibilities:

• Perform evaluate on current business practices and processes with an aim to improve productivity and sustain business grow by simplify and digitalize processes & policies to be aligned with the bank vision Digital at the core.
• Facilitate process improvement and assist business owners in improving existing process performance through analysis and customer experience input
• Drive process re-engineering / new initiatives with relevant stakeholders to achieve project objective – efficiency level (TAT), cost savings, control effectiveness, process sustainability, improve customer experience, compliance with internal & external regulations & policies and support business goals.
• Strong analytical and product management su...