Manager, Customer Protection

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Customer Protection Services division is seeking a Manager, Customer Protection that will manage and provide oversight of customer protection officer services (CPS) operations program and delivery of customer service. It will act as the Duty Manager to ensure oversight of the complex operation of the 24/7/365 Customer Protection Services, providing operational advice and oversight to events oc...