Manager, Customer Relations, HK Retirement

The Senior Manager, Client Relations is a senior, front‑line leadership role accountable for client relationship management, service quality, and customer outcomes across Hong Kong Retirement (MPF and related retirement solutions).

This role acts as a key client interface for corporate employers, intermediaries, and internal stakeholders, while also playing a strategic role in uplifting service efficiency, member engagement, and client retention outcomes. The incumbent translates customer insights into actionable service improvements, ensuring delivery excellence in a fast‑evolving retirement landscape.

**Position Responsibilities:**

+ Serve as a senior client relationship & stakeholder management owner for key employer clients, intermediaries, and strategic partners within Hong Kong Retirement
+ Lead high‑impact client discussions on service delivery, member experience, scheme strategic relationship building, and engagement initiatives
+ Proactively id...