Manager, Customer Service Analytics

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ABOUT THIS ROLE
As a Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service Leadership Team. You will be responsible for designing, implementing, and optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives that anticipate leadership questions before they're asked. Your role will be pivotal in maintaining data governance standards while making insights readily accessible...