Manager, Customer Service

Adidas

Full time Ho Chi Minh City, Ho Chi Minh City Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted:

June 05, 2026

Location:

Ho Chi Minh City, Ho Chi Minh City, Vietnam

Job Description

Purpose/ Mission:

To lead and develop a best in-class Customer Service division. Ensuring that we drive enhanced customer satisfaction through competitive service levels by meeting and ideally exceeding our customer’s expectations. Additionally, the department is required to maintain accurate sales forecasts & effectively manage inventory.
Accountabilities:
(To be performed in alignment with global and regional guidelines)
Functional:
To develop & implement the strategy for the Customer Service organization inline with the global/area strategy, aiming for maximum customer satisfaction.
To establish the most effective and efficient framework for the Customer Service organization jointly with the Commercial Director in-line with adidas group standards.
To lead and manage the day to day Customer Service activities, ensuring reliability and responsiveness to customer requests and complaints.
To ensure proper...
                

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Job Overview

Job Type: Full time

Location: Ho Chi Minh City, Vietnam

Posted: June 05, 2026

Deadline: July 15, 2026