Manager, Customer Service

Key Benefits:

• Flexible work arrangements, including hybrid options
• Opportunities for continuous learning and career advancement

Job Summary

Germaxco Shipping Agencies Pte Ltd is seeking an Manager for our Customer Service department to join our dynamic team in Singapore. As an essential part of our operations, the Customer Service team plays a crucial role in ensuring seamless freight forwarding and logistics workflows for our valued clients. The primary responsibility of the incumbent is to uphold customer satisfaction by achieving key performance indicators (KPIs) and success factors with the support of the team.

Main Responsibilities:

• Drive a 'Customer First' initiative by implementing, coaching, and communicating excellent customer service standards.
• Supervise the Customer Service Team, mentoring members to enhance overall performance. This includes job allocation, performance evaluations, and facilitating gro...