Manager, Customer Success

As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention.The Team Manager for Scaled Customer Success will play a pivotal role in nurturing and developing early-career Customer Success Managers.With a focus on enhancing team performance and ensuring exceptional customer experiences, you will lead a diverse team of associates, providing mentorship, guidance, and strategic direction.This role requires a blend of team leadership, hands-on engagement, strategic thinking and operational rigor.You'll foster a positive, cohesive working environment where positive customer and employee experience are key.Your team will deliver 1:1 engagements through Discovery and Recommendation sessions, facilitate 1:Many webinar events, and help deliver on Scaled campaigns.
ÂOur goal is to ensure our customers are deriving value, are optimized for success, and are happily ...