Manager, Customer Support (Hiring Immediately)

Launch Your Career with Cook Systems Since 1990, a certified veteran-owned IT consulting firmhas been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, youll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trustand in building careers that last. Check out what our team members have to say on our page, and discover why Cook Systems is where meaningful careers take off! Summary: We are seeking an experienced IT Help Desk Manager to define service levels and manage our help desk operations. The ideal candidate will establish processes to effectively identify, track, escalate, resolve, and report customer problems, ensuring high standards of quality ...