Manager – Customer Support (L2)

Screen Magic Mobile Media Pvt Ltd

Full-time Pune, Maharashtra Other-General

Posted:

March 03, 2026

Location:

Pune, Maharashtra, India

Job Description

Job Description 
Manager – Customer Support (L2)       
   Company:        Conversive (formerly SMS Magic) 
      Experience:        5–8 years 
      Team Size Managed:        ~10 members (minimum 4–5 years people management) 
      Function:        Customer Support / Technical Delivery      
   
Role Overview       
   SMS-Magic is looking for a       Manager – Customer Support (L2)        with a strong       technical troubleshooting and solution delivery background        to lead our advanced support function. This role is critical to ensuring reliable, scalable, and forward-looking customer support across our conversational messaging and CRM-integrated platforms.      
   
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Job Overview

Job Type: Full-time

Location: Pune, India

Posted: March 03, 2026

Deadline: April 12, 2026