Manager - Customer Support Risk Screening

Position Summary

The Customer Support Manager for Risk Screening works closely with the Director of Risk Intelligence Customer Support to lead all aspects of the day-to-day operations of the Risk Screening Customer Support Teams. This role blends people leadership with hands-on operational responsibilities, developing a team of Senior Analysts and Specialists while effectively engaging with customer inquiries and critical issues.

The Manager is encouraged to maintain expertise in products, processes, and customer requirements, ensuring both team performance and customer happiness. Beyond team management, this role carries a critical responsibility for driving consistency across the entire Screening sub-business operations—aligning processes across teams and locations to deliver a unified customer experience.

Additionally, the Manager serves as the primary Support lead for Screening business partners, fostering collaboration and alignment as we transition...