Manager, D+TT Command Centre IT Support (Singapore Based)

Additional Information Job Number
Job Category
Information Technology Location
2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, VIEW ON MAP Schedule
Full Time Located Remotely
N Position Type
Management DURATION: October 2026 – December 2027 (2 Headcounts) LOCATION: Singapore Job Summary The Command Center IT Support role provides hands-on technical support within the Command Centre and to hotels during the Power of M transition, including cutover and hypercare. Working on a rotating 24x7 shift roster (nights, weekends and public holidays), the role triages incidents, resolves common end-user and workstation issues, assists with network/connectivity challenges, and ensures accurate ticket logging and escalation using ServiceNow and Jira. Key Responsibilities Provide Level 1/2 technical support for Command Centre associates during assigned shifts, including guidance on tools, processes, and technical triage. Support hotels requesting technical assistanc...