Manager, Employee Services

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Responsible for leading an Employee Services Team, ensuring the effective and efficient response to HR-related inquiries from internal and external, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. This role is responsible for acting in a People Manager capacity to individuals in their team and managing inquiries that are either complex or escalated.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Ensures the team's operational goals, service standards and annual objectives are met. This includes ensuring the team operates within Service Level Standards and services delivered are aligned to Global HR's s...