Manager, Employee Services

Manager, Employee Services

Requisition ID: 264223

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

Responsible for leading an Employee Services Team, ensuring the effective and efficient response to HR-related inquiries from internal and external, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. This role is responsible for acting in a People Manager capacity to individuals in their team and managing inquiries that are either complex or escalated.

**Accountabilities**

+ Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
+ Ensures the team's operational goals, service standards and annual objectives are met. This includes ensuring the team operates within Service Level Standards and services delivered are al...