Job Description
Contract: 16 month hybrid role in Toronto.
Role Summary
The Manager, Everyday Banking Lifecycle (Contract) is accountable for supporting the design, delivery, and ongoing optimization of key lifecycle journeys within Everyday Banking, with an initial focus on the New to Canada Pre‑Arrival journey and the Teen‑to‑Professional lifecycle journey. These journeys are critical to establishing early relationship strength, driving product adoption, retention and enabling long‑term customer engagement and primacy. This role will help translate strategy into execution, working across cross‑functional teams to deliver integrated, end‑to‑end customer experiences that span onboarding through early tenure. Operating in a dynamic and evolving environment, this role requires a balance of strategic thinking and hands‑on execution, with a focus on building scalable lifecycle solutions that can grow and adapt over time across segments and journeys.
Key Accountabilities
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