Manager, Field Operations

General responsibilities

• Manage relationships with clients and customers (e.g. prompt problem resolution, report submissions, solicit business expansion opportunities, etc.)
• Manage departmental operating budgets and costs according to annual allocation vs monthly utilization to ensure efficient usage of resources, where applicable
• Manage daily, weekly and monthly targets by client/customer accounts. Monitor promotional activities, new innovations, out-of-stocks and forward share
• Develop project plans by securing feedback from clients/customers and implement agreed tactical activities
• Implement target analysis, corrective action plans and provide feedback to clients/customers accordingly
• Manage call cycle schedule and make revisions where necessary. Evaluate call cycle impact against budget and basic conditions of employment
• Monitor competitors' activities, potential tenders and update clients. Communicate information ...