Manager, Field Quality (Western Region)

Manager, Field Quality (Western Region)

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The Field Quality Manager’s (FQM) goal is to improve customer satisfaction by reducing “down time” and improve “fixed right the first time” in the eyes of the customer as well as improve the brand’s reliability and durability. To accomplish this, the Field Quality Manager will proactively monitor, investigate, and report product quality as well as the effectiveness of product improvements. The incumbent will assist dealers with difficult diagnosis and repairs, support technical efforts and field teams and report Quality Assurance issues within their r...