Manager - Field Services

NTT DATA, Inc.

Full-time región centro jalisco, región centro jalisco Other-General

Posted:

June 04, 2026

Location:

región centro jalisco, región centro jalisco, Mexico

Job Description

                    Role Responsibilities  Responsible for directing theEnd User Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality  Develop Personnel 
Conduct Client Field Services Meeting 
Team 1 on 1 Sessions 
HR Onboarding / Off boarding 
  
Provides direct supervision to a team of professional level team members in the US. 
Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The Manager/Delivery Manager will coordinate with NTT DATA Client Delivery Executive and Client Program Owners on Daily, Weekly, Monthly Client priorities & projects.  Conduct Daily Plan of Day call with Regional Lead Technicians 
Monitor and achieve SLA Performance by enterprise & client locations 
Deliver Program Quality ...
                

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Job Overview

Job Type: Full-time

Location: región centro jalisco, Mexico

Posted: June 04, 2026

Deadline: July 14, 2026