Manager for Technical Support ServiceNow

Elevate customer service as the Technical Support Manager at ServiceNow, focusing on the regulated market for North America. This full-time position excels in support metrics management and team leadership.
ServiceNow is looking for a dedicated Technical Support Manager to enhance its customer support operations. Your role will involve exceeding support KPIs and managing escalations effectively. You'll also oversee talent development and actively participate in change management, ensuring a high-quality experience for customers.
Key Responsibilities:
• Monitor and exceed critical Technical Support Metrics
• Lead efforts to develop a skilled support team
• Participate in managing Change Management processes
• Resolve customer escalations in coordination with various teams
• Enhance daily incident management and customer experiences
Requirements:
• 6+ years in technical support management roles
• Supervisory experience of 3-4 years or more
• Proven expert...