Manager GES DTS SIAM

**Job Title: Manager GES DTS SIAM**

**Location: Hyderabad, India**

At dsm-firmenich we strive to achieve a world where you don’t have to choose between taste, texture, or health - and can enjoy it all. Our innovative ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.

**The Manager – Incident, Major Incident & Problem Management** leads the end‑to‑end **Incident and Problem Management** functions, ensuring rapid service restoration, strong operational governance, and sustained service stability across IT services. The role owns the **Major Incident Management (MIM)** process, orchestrating cross‑functional technical and business stakeholders during high‑severity incidents, while also driving **Problem Management** through structured root cause analysis, trend identification, and preventive actions. By leading post‑incident reviews, problem remediation, and performance reporting, the role del...