Manager, Global Technical Support

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.**
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First level manager leading a team of engineers in providing 7x24x365 technical support of global customer installed base for Ciena products.
- Lead a team of GTS engineers, potentially located across more than a single physical geography
- Establish & monitor team performance expectations through annual Ciena HR process, providing regular feedback & coaching as necessary
- Assist engineers to develop in their support role and progress towards future career objectives
- Performs other people mana...