Manager, Guest Experience - InterContinental Mark Hopkins

**About Us**

Perched atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco, has welcomed generations of travelers, dignitaries, and locals with timeless elegance, personalized service, and unforgettable experiences. As a landmark destination, we are committed to preserving our rich heritage while continually elevating the luxury hospitality experience for today’s discerning traveler.

**About the Role**

The Manager, Guest Experience is the ambassador of the guest journey and a visible leader at the heart of the hotel. This role is responsible for creating exceptional arrival, stay, and departure experiences while leading a team dedicated to delivering intuitive, personalized service.

More than overseeing Front Desk operations, the Manager, Guest Experience serves as a host, mentor, and service champion—setting the tone for hospitality throughout the hotel. This leader builds meaningful guest relationships, anticipates needs before they ...