Manager, Guest Experience & Resort Systems

RED Mountain Resort is seeking a dynamic, tech savvy Manager, Guest Experience & Resort Systems to lead our Guest Services team and help create memorable experiences that keep guests returning season after season. This role oversees every major guest touchpoint—from the moment a guest makes an online purchase to their arrival, ticket pickup, wayfinding, and on mountain support. The ideal candidate blends operational and guest experience leadership with strong technical expertise, ensuring our e store, POS systems, and guest facing technologies run smoothly and efficiently.

Duties & Responsibilities

• Lead Guest Services to deliver authentic, guest focused service aligned with RED’s culture and brand standards.
• Recruit and develop staff through training, mentorship, and performance support.
• Create efficient systems, processes, and training programs that reduce friction for guests and team members.
• Build to...