Manager, HR Group Shared Services

Job Responsibilities

• Lead a HR shared service team to provide HR operational support to all institutions in accordance with our service level agreements (SLA) and key performance indicators (KPIs). 
• Employee lifecycle administration after onboarding, specifically contract management services that include probation confirmation, employee transfer, redesignation, conversion of employment contract terms, retirement and re-employment. 
• Responsible for driving HR system enhancement and projects that leverage on technology to achieve work efficiency for the department.
• Manage, coach and develop the team members to enhance their competencies in the handling of daily operations and complex issues, and improve the overall service quality of the team.
• Ensure that the work processes are carried out in compliance with HR policies and government regulations, and the documentation of these work processes are in place and kept up-to-date.