Manager I, Business Systems & Business Analysis

About the Role:
Grade Level (for internal use):
10
The Team
You’ll join a team of enthusiastic professionals supporting our CRM platform and related business applications. The team is committed to guiding business partners and end users with industry best practices, innovative solution design, and creating long-term value for our customers. We work collaboratively across technical and business units to deliver stable operations, continuous improvement, and high-quality service.
The Impact
As a CRM Support Manager, you will play a crucial role in supporting the organisation’s critical CRM system, ensuring operational excellence and continuous improvement. Your proactive approach to analysing trends, driving root cause remediation, and recommending enhancements will help improve process quality, maximise technology effectiveness, and create lasting value for customers and stakeholders.
What’s in it for you
Opportunity to work with a dynamic technical suppo...