Manager I, Training

Job Title:

Manager I, Training & Quality - Bilingual

Job Description

The QA and Training Manager oversees a group of Quality and Training Team Leads/Supervisors to ensure that the product or service provided is performing acceptably. Also assures that processes are consistent and meets both external and internal client expectations. The QA and Team Manager is responsible for the Team Supervisor's execution of established responsibilities within the department, and with internal and external clients. Must perform data analysis, measurement, reporting and improvement recommendations on operational performance.

Essential Functions/Core Responsibilities ​

• Build and develop a team of well-trained, competent professionals committed to continuous improvement for both the organization and themselves.

• Lead the program team to achieve Training and Quality productivity targets and meet contractual obligations.​

• Manage and opt...