Manager II - Deputy Cluster Manager

Manager II - Deputy Cluster Manager DH Operations Department No lengthy intro here, let’s get straight to the details, Zepto speed. Responsibilities, aka, what we’d like you to deliver : ●Own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless execution from inbound to dispatch. ● Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs. ●Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics. ●Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives. ● Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes. ●Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats. ●Continuously improve throughput, ...