Manager, IT Application Store Support

Objective of the Role: The organization operates retail convenience stores nationwide. Reporting directly to the Head of IT, the IT Store Support Manager is responsible for ensuring all IT systems and infrastructure in the stores operate as intended, in accordance with defined SLAs, managing IT installation and implementation of infrastructure and applications for new stores and refurbishments, and suggesting improvement initiatives to enhance store operation efficiency and customer experience.

Responsibilities

• Monitor and manage incident tickets.
• Supervise and lead team members to achieve productivity KPIs.
• Motivate, coach, and inspire team members to maintain and improve system operations.
• Collaborate with other IT teams to ensure timely resolution of store issues.
• Manage support for all IT applications at stores, e.g., POS applications, inventory modules, POS back‑office applications, etc.
• Manage support...