Manager, IT Business Analysis.

Manager, IT Business Analysis

We are seeking a highly experienced Manager of IT Business Analyst to join our IT team supporting the Pensions Service business. This senior role is pivotal in bridging business needs and technical delivery within the pensions ecosystem (including MPF, ORSO, and retirement solutions). You will drive end-to-end initiatives with a strong focus on Customer Hyper Care, Project Management, Stakeholder Management, Data Analysis, and Production Issue Support.

The ideal candidate thrives in a fast-paced information services environment, possesses excellent analytical and communication skills, and has the ability to deliver high-impact outcomes while ensuring seamless customer experience during critical post-implementation phases.

Your Role