Manager, IT Helpdesk & Support, KUL

The Manager, IT Helpdesk & Support, KUL is responsible for the strategic leadership and day-to-day management of IT technical support services across AirBorneo’s KLIA T1-based facilities. This role ensures that regional staff and airport operations receive high-performing, responsive, and resilient technical assistance. The position serves as the primary authority for regional service desk governance and incident management, coordinating closely with other IT sister departments and units based at AirBorneo HQ in Kuching, Sarawak, to support AirBorneo’s 24/7 global airline operations.

Key Responsibilities

• Own the roadmap for the regional support desk and the optimization of end-user services.
• Follow defined service level standards, incident response protocols, and escalation patterns from HQ.
• Ensure regional support structures meet airline-grade reliability, maintaining business continuity for critical airport desk operations.